CATERSALES LTD

 

Privacy Policy

Effective Date: 11/19/2025

This Privacy Policy outlines how CATERSALES LTD (“we,” “us,” or “our”) collects, manages, and protects information through the Catersales Cafe Guide mobile application (the “App”). By accessing or using the App, you acknowledge that you understand and agree to the practices described in this Policy. If you do not agree, please stop using the App immediately.

---

1. Information We Collect

We may gather different types of information from users to support the App’s functionality:

a. Personal Information

Any details you choose to provide directly to us, such as your name, email address, or communication content when you reach out for support or submit feedback.

b. Non-Personal Information

Automatically collected technical data, which may include:

• Device type, operating system, and system language

• Crash logs and interaction patterns within the App

• General location indicators (such as country or city)

c. Sensitive Information

We do not request or process sensitive personal information of any kind.

---

2. How We Use Your Information

The data we collect may be used for the following purposes:

• Ensuring the App operates smoothly and efficiently

• Enhancing features, performance, and usability

• Personalizing or optimizing user interactions

• Responding to inquiries, issues, or user-submitted reports

• Conducting analytics to evaluate and improve App behavior

• Meeting legal obligations or regulatory requirements

---

3. When Information May Be Shared

We respect user privacy and do not engage in selling or renting data. Information is shared only in cases where it is necessary:

• Service partners: Third-party tools or providers that assist with analytics, technical operations, or support—bound by confidentiality agreements

• Legal obligations: When disclosure is required by law, legal process, or government authority

• Protection of rights: To maintain the security and integrity of the App and to protect the rights and safety of users and our company

---

4. Data Retention and User Rights

We retain information only for as long as needed to fulfill the purposes described in this Policy.
If you want your personal information removed from our systems, you may request deletion by contacting us at enquiries@catersales.co.uk. We will take reasonable steps to process your request promptly.

---

5. Securing Your Information

We implement industry-standard administrative, technical, and physical measures to help safeguard data from unauthorized access or misuse. However, no online platform can provide an absolute guarantee of security.

---

6. Children’s Privacy

The App is not designed for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please notify us so that we may remove it.

---

7. International Use and Data Transfers

If you access the App from outside the United States, please understand that your data may be processed in regions with different data protection rules. By using the App, you consent to such transfers.

---

8. Changes to This Policy

We may update this Privacy Policy periodically. Any revisions will be indicated by a new Effective Date. Continued use of the App after updates signifies acceptance of the revised Policy.

---

9. Contact Details

For questions, concerns, or requests related to this Privacy Policy, you may contact us at:

CATERSALES LTD
📧 Email: enquiries@catersales.co.uk
📞 Phone: 020 8684 6500
🏢 Address: 119b Penshurst Road Croydon CR7 7EF